Refund Policy

Last updated: 5 June 2026

We want you to be confident when you enrol. This policy explains when a refund is available and how to request one.

1. Cooling-off period

You may request a full refund within 7 days of payment, provided you have completed no more than 20% of the course and have not been issued a certificate. This gives you time to make sure the course is right for you.

2. After the cooling-off period

Once more than 7 days have passed, or you have completed more than 20% of the course, fees are generally non-refundable because course access and materials have already been provided. For instructor-led batches, refunds are not available after the batch has started.

3. Exceptions

If a course or batch is cancelled or rescheduled by us and you cannot attend, you are entitled to a full refund or a transfer to another course.
If you were charged in error or charged twice, we will refund the incorrect amount in full.

4. How refunds are paid

Approved refunds are returned to the original payment method (eSewa, Khalti, FonePay or bank transfer) within 7–14 business days. Cash payments are refunded by bank transfer. Transaction or gateway fees, where applicable, may be deducted.

5. How to request a refund

Email [email protected] from the email on your account, including your name, the course, and the payment reference. You can also call us at +977-9744465510. We aim to respond within 3 business days.